Since its original publication more than two decades ago, Staff Development: A Practical Guide has remained a respected and practical handbook for supporting one of the most important assets libraries possess: their human resources. Staff development and training are not only important but essential to ensure that libraries meet new challenges and fulfill their missions, especially in a constantly changing world where technological innovations directly impact information access. This new edition offers unique, state-of-the-art perspectives on such important topics as:

Building a staff development program, and strategies for developing staff
Tracking changes through training, including the importance of setting goals and needs assessments
Refining the customer service attitude
Using instructional design for staff development

This is a volume that every librarian charged with staff development should have at the ready.