Whether you're just starting your Salesforce journey, planning a career shift, or simply curious about the world of cloud computing and customer relationship management (CRM), this practical book is the source you need. Packed with foundational knowledge and practical insights, the Salesforce Certified Administrator Study Guide helps you understand the cloud, CRM, and the entire Salesforce ecosystem.

Author Mike Wheeler, who's worked on the Salesforce platform as an administrator, developer, and consultant, takes you through the certification process and Salesforce's vast and dynamic realm. This book serves as a vital pathway to proficiency, ensuring that professionals are equipped to harness Salesforce's capabilities and stand out in the competitive landscape of digital transformation.

With this guide you will:



Explore the foundational concepts and architecture of Salesforce and its role as the leading CRM platform
Learn the intricacies of Salesforce administration from data management to customization and security
Understand the significance and structure of the Salesforce Administrator Certification, including the knowledge areas it encompasses
Navigate and configure the Salesforce platform with confidence, optimizing it for your organization's specific needs
Implement best practices in Salesforce administration, ensuring efficient and secure operations

Mike Wheeler holds eight Salesforce certifications and has worked professionally on the Salesforce platform as an administrator, developer, and consultant.