For anyone who's breaking in, moving up, or just trying to make a great professional impression, this essential guide offers real-life anecdotes and advice to help you build competence and confidence in the tricky arena of modern business etiquette. Includes:


"Blunder Busters" - proven strategies to help you tackle anything from office dating to business lunches
"Sir, your fly is unzipped!" - the art of verbal diplomacy
Contemporary guidelines for goof-proof e-mail
The top ten career killers and how to beat them
Global gaffes: easy ways to avoid overseas embarrassment
Grace under fire-surviving dining disasters, party faux-pas and everything in-between