This workbook for therapists, counselors, psychologists, teachers and group leaders uses two powerful psychological tools designed to enhance communication skills: self-assessment and journaling. Participants will learn more about themselves as well as the impact of effective and ineffective communication patterns. Each section of the book uses self-assessments, activities, journaling and education handouts to explore: active listening, nonverbal communication, communication skills, awareness and empathy skills, and negotiation skills. All of the reproducible handouts help individuals discover their habitual, ineffective methods of communicating with others and explore new ways for enhancing interpersonal communications.l