This guide assists all levels of Microsoft Outlook users in furthering their understanding of the program’s features, from communicating with an ever-growing list of contacts to upgrading installations. A full range of functions are discussed, such as adding an appointment to a calendar, sending a message to only a portion of a distribution list, creating e-mail templates, and customizing menus and toolbars. Also addressed are setting up the Microsoft Free/Busy service, working with Internet faxes, and backing up data.