This inspiring new approach is based on extensive research by an expert on relationships and supported by a wealth of statistics and case studies.

Relationships are at the heart of all that we do and achieve, indeed our very identity. When relationships are neglected in a business context, the authors argue, they lead to poor health, ineffective management and low output at work.

The authors focus on 5 key components of successful relationships and how these can be achieved:

- Encounter (personal rather than impersonal contact is best)
- Storyline (strength of the relationship over time)
- Knowledge (how deeply is information shared?)
- Fairness (equal treatment and mutual respect)
- Alignment (sharing values, objectives and purpose)