Value Stream Mapping for Office and Services Second Edition. The first edition won a Shingo Prize for Excellence in Manufacturing Research. Following in the tradition of its bestselling predecessor, The Complete Lean Enterprise, Second Edition offers a step-by-step approach for implementing Lean initiatives in the service industry and office environments. This updated edition expands the use of the Value Stream Mapping VSM tool to the service industry and office environments. A must-read for those looking to transform your organization to one that not only sustains improvement gains but is more adaptable to shifts in