A volatile, uncertain business environment requires new techniques which show the relationship between objectives, activities and results. Balanced scorecards and activity based management do just this, successfully enabling your organisation to measure and ultimately improve performance.

This briefing provides you with an expert introduction to these two vital techniques.

Contents include:

Balanced scorecards

• Key uses
• Different financial perspectives
• A comparison with other scorecards
• Practical implementation issues
• Setting up a pilot project

Activity based management:

• Practical implementation
• Pitfalls of activity based management
• An organisational perspective