Who is responsible for juvenile delinquency? Mark D. Jacobs uses ethnographic, statistical, and literary methods to uncover the many levels of disorganization in American juvenile justice. By analyzing the continuities betwen normal casework and exceptional cases, he reveals that probation officers must commonly contrive informal measures to circumvent a system which routinely obstructs the delivery of services to their clients. Jacobs defines the concept of the "no-fault society" to describe the larger context of societal disorder and interpersonal manipulation that the juvenile justice system at once reflects and exacerbates.