Determining Project Requirements provides a generalized set of repeatable processes designed to ensure communication between customers and developers. It covers the role of the business analyst, the evolution of business analysis, and standard setting forces in the industry. It uses a fictional example to demonstrate the range of general, rather than specific, techniques and gives a broad overview of a multitude of business analysis issues to facilitate selection of the best approach for various projects. There are built-in exercises, best practices, tools, and templates, and general and customizable solutions, as well as two examples of the Business Requirements Document.