The book is uniquely practical. A richly textured case study is used throughout the book. Although some aspects of the Airport Passenger Services business process are simplified for sake of clarity and efficiency, it provides a comprehensive practical grounding for theoretical UML knowledge. The case study itself was developed in partnership with employees of Zurich Airport. The book was written for business analysts, technical architects and developers. It does not require detailed programming knowledge, nor is prior experience of UML mandatory. It shows how, with UML, simple models of business processes and specification models can be created and read with little effort.