Peter Hernon | Akateeminen Kirjakauppa

Delivering Satisfaction and Service Quality - A Customer-based Approach for Libraries

Peter Hernon
John Wiley & Sons
2000
Pehmeäkantinen kirja

42,20 €

Assessing Service Quality - Satisfying the Expectations of Library Customers

Peter Hernon; Ellen Altman
MP-ALA American Library Assoc
2010
Pehmeäkantinen kirja

64,30 €

Getting Started with Evaluation

Peter Hernon; Robert E. Dugan; Joseph R. Matthews
John Wiley & Sons
2013
Pehmeäkantinen kirja

65,40 €

A Terrible Thunder

Hernon, Peter
Garrett County Press
2005
Pehmeäkantinen kirja

48,60 €

U.S. Government on the Web - Getting the Information You Need, 3rd Edition

Hernon, Peter; Dugan, Robert E.; Shuler, John A.
Bloomsbury Publishing Plc
2003
Pehmeäkantinen kirja

65,00 €

The Next Library Leadership - Attributes of Academic and Public Library Directors

Hernon, Peter; Powell, Ronald R.; Young, Arthur P.
Bloomsbury Publishing Plc
2003
Pehmeäkantinen kirja

65,00 €

Outcomes Assessment in Higher Education - Views and Perspectives

Hernon, Peter; Dugan, Robert E.
Bloomsbury Publishing Plc
2004
Pehmeäkantinen kirja

49,90 €

Service Quality in Academic Libraries

Hernon, Peter; Altman, Ellen
Bloomsbury Publishing Plc
1996
Pehmeäkantinen kirja

45,20 €

Revisiting Outcomes Assessment in Higher Education

Hernon, Peter; Dugan, Robert E.; Schwartz, Candy
Bloomsbury Publishing Plc
2006
Pehmeäkantinen kirja

59,20 €

Making a Difference - Leadership and Academic Libraries

Hernon, Peter; Rossiter, Nancy
Bloomsbury Publishing Plc
2006
Pehmeäkantinen kirja

51,10 €

Academic Librarians as Emotionally Intelligent Leaders

Hernon, Peter; Giesecke, Joan; Alire, Camila A.
Bloomsbury Publishing Plc
2007
Pehmeäkantinen kirja

51,10 €

Improving the Quality of Library Services for Students with Disabilities

Hernon, Peter; Calvert, Philip
Bloomsbury Publishing Plc
2005
Pehmeäkantinen kirja

49,90 €

Statistics - A Component of the Research Process

Hernon, Peter
Bloomsbury Publishing Plc
1994
Pehmeäkantinen kirja

40,60 €

Statistics - A Component of the Research Process, 2nd Edition

Hernon, Peter
Bloomsbury Publishing Plc
1994
Kovakantinen kirja

111,70 €

Shaping the Future - Advancing the Understanding of Leadership

Hernon, Peter
Bloomsbury Publishing Plc
2010
Pehmeäkantinen kirja

53,40 €

Engaging in Evaluation and Assessment Research

Hernon, Peter; Dugan, Robert E.; Nitecki, Danuta A.
Bloomsbury Publishing Plc
2011
Pehmeäkantinen kirja

65,00 €

Listening to the Customer

Hernon, Peter; Matthews, Joseph R.
Bloomsbury Publishing Plc
2011
Pehmeäkantinen kirja

59,20 €

Federal Information Policies in the 1990s - Views and Perspectives

Hernon, Peter; McClure, Charles R.; Relyea, Harold C.
Bloomsbury Publishing Plc
1996
Pehmeäkantinen kirja

51,10 €

Public Access to Government Information - Issues, Trends and Strategies, 2nd Edition

Hernon, Peter; McClure, Charles R.
Bloomsbury Publishing Plc
1988
Pehmeäkantinen kirja

51,10 €

Statistics for Library Decision Making - A Handbook

Hernon, Peter
Bloomsbury Publishing Plc
1989
Pehmeäkantinen kirja

47,60 €